1. Identify the issues with the as-is process in terms of effectiveness and efficiency of meeting the business goals of CVS. Analyse these issues by means of an issue register. If you need to make assumptions to complete the issue register, please include them in an “Assumptions” header.
2. . To-be process map (BPM collaboration diagram).
3. Outline the concepts and heuristics that have driven the redesign in no more than 250 words.