You have recently been appointed as the training manager for the southeastern division of a major supermarket chain in the U.S. Your territory includes fifteen retail stores and your responsibility involves working directly with store managers and other stakeholders to develop training solutions to meet the specific needs of the employees in the various stores. This includes, but is not limited to, performing needs assessments, determining appropriate instructional design and training delivery methods, and implementing and evaluating training initiatives.
Three of the stores in your territory have missed their sales goals for the last two quarters. All three stores have received low customer-satisfaction scores and are experiencing increased employee turnover rates. The high employee turnover has resulted in the store managers hiring many new and relatively inexperienced sales associates, which further contributes to the problem.
The senior management team of this major supermarket chain believes that training and development may help alleviate these problems. You have been asked to assess the training needs and develop a proposal to address the situation in the three stores.
Using scholarly resources and what you have learned, write an 8- to 10-page training proposal including the following:
- Using simple heuristics, identify the indicators and problems experienced by the three stores that can be resolved through training.
- As a part of you training proposal, design a training proposal and identify three specific training initiatives that you would recommend for these employees. Make sure to include in your proposal the expected outcomes for the three training initiatives.
- Select one of the three training initiatives you identified and develop a budget of the estimated costs to implement this initiative (include this in your final training proposal).