Succession plan

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In a minimum of 600 words, document a succession plan for an employee (e.g., IT Developer, Maintenance Crew, Training Specialist, CEO) in your chosen firm. What concepts are crucial when recruiting team members? Be sure to address the following questions in your response:

1) What are the critical knowledge, skills, and abilities (KSAs) of that position?

2) Will you select, train, or both for these KSAs?

3) How will you ensure your selected successor does not leave the firm?

4) What succession planning process will you use?

Follow the steps above in chronological order. Any sources used, including the textbook, must be referenced; paraphrased and quoted material must have accompanying citations in APA format.

Complaint letter

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Write a complaint letter about one of the following:

  1. An error in your utility, mobile phone, credit card, or Internet provider bill
  2. Discourteous service you received on an airplane, train, or bus
  3. Frustratingly long waits or prompts to speak to a company’s representative
  4. A shipment that arrived late and damaged